FAQs

HOW TO MEASURE MY FOOT SIZE?

 

ARE THE SITE SECURE?

  • We concern about our customer personal information, to make sure our customer enjoy their shopping in our site. 
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HOW TO PAY MY ORDER?

  • We concern about our customer payment secure when shopping in our site, so we provide secure payment gateway Ipay88 for Malaysia local customers and PayPal for International customers.
  • Ipay88 Payment gateway supported by every online banking in Malaysia and it does not have extra or hidden cost charges by Ipay88.
  • PayPal Payment gateway was provided to our International customer

 

HOW LONGS TO RECEIVED MY PRODUCT?

  •  After received the payment we will proceed the delivery in next date, Malaysia orders usually will take 5-10 working days to receive the product after the payment. 
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HOW IF I RECEIVED THE DEFECT PRODUCT?

  • We provide exchange service for Malaysia purchases, only applicable for defect product, wrong size, and the wrong model, 5 days after customer received the product.
  • The product should send back to us with a fully complete package. (Incomplete product will not allow to exchange or refund) 
  • Refund are excluding the shipping and handling fees. 
  • Exchange or refund are only provided to Malaysia local purchase, for International purchase currently we don't provide refund and exchange service for international purchase due to a lot of unexpected costs and handling fees by proceeding the return and exchange process.
  • Kindly remind, all product listed are Top Grade Imitation item. After placed an order, customers are considered as agree with the terms and conditions stated.
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What should I notice for the International Purchase?

  • The international parcel may be charged customs duties and taxes once the parcel has arrived in the destination country. These charges must be pay by the recipient of the parcel.
  • Customs duties and taxes are not included in the price of the product you purchased on our website. 
  • The international parcel may be delay due to the customs clearance.
  • The customer of the international orders must take full liability on any parcels that returned to us. The return shipping cost, handling fees and unpay customs duties and taxes will be deducted from the refund requested by the customer.

 

What happens if I refuse to pay the customs duties and taxes for the International Purchase?

  • Customs will not release the parcel until customs duties and taxes are paid by the recipient.

 

Others question which are not listed in this page, we're inviting you to have a live chat with our customer service.

CONTACT US NOW!

 

*** By placing an order, customers are considered as agree with the terms and conditions stated. Please place the order carefully in order to avoid unnecessary trouble. Thank You ***